Support
Frequently Asked Questions
What is ApexTV1?
ApexTV1 is a premium IPTV subscription giving you live TV, on-demand movies and series, and sports coverage across 220+ countries, streamed to any compatible device.
Which devices are supported?
Smart TVs, Android and Fire TV boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, Windows and Mac, plus IPTV players like IPTV Smarters and GSE Smart IPTV.
Is there a free trial?
Yes — a short trial window is available so you can confirm channel quality and device compatibility before committing to a plan. Reach out via WhatsApp to activate one.
What internet speed do I need?
A stable 10 Mbps connection covers smooth HD streaming. For 4K or multiple simultaneous streams, 25 Mbps or higher is recommended.
How do I set it up?
After subscribing, your login details arrive by email and WhatsApp. Install a compatible player app, enter your credentials, and you’re streaming within minutes.
What is your refund policy?
Refunds are available within 7 days of purchase if the service doesn’t meet expectations after our support team has attempted to resolve any issue with you.