Refund Policy

At ApexTV1, we strive to provide high-quality streaming services and ensure customer satisfaction. This Refund Policy explains when refunds may be available and the circumstances under which they may be denied. By purchasing a subscription or any paid service from ApexTV1, you agree to this Refund Policy.

Subscription Purchases

All subscription fees are charged in advance for the selected billing period. By completing your purchase, you authorize ApexTV1 or its payment processor to collect the applicable subscription fees.

Unless otherwise required by applicable law, subscription payments are non-refundable after access to the service has been provided.

Free Trials and Promotional Offers

If we offer a free trial or promotional subscription, the specific terms of that offer will apply.

Unless cancelled before the trial period ends, your subscription may automatically convert to a paid subscription, and the applicable subscription fee will be charged.

Promotional subscriptions are generally non-refundable unless otherwise stated.

Eligible Refunds

Refunds may be granted under limited circumstances, including:

  • You were charged multiple times for the same subscription due to a billing error.
  • You were charged after a confirmed cancellation due to a system error.
  • A payment was processed fraudulently, subject to verification.
  • Applicable consumer protection laws require a refund.

Refund requests are reviewed individually, and approval is at ApexTV1’s sole discretion where permitted by law.

Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • You change your mind after purchasing a subscription.
  • You no longer wish to use the service.
  • You forgot to cancel your subscription before renewal.
  • You are dissatisfied with specific content, channels, or programming availability.
  • Temporary service interruptions caused by maintenance, internet connectivity issues, or circumstances beyond our reasonable control.
  • Your account is suspended or terminated due to a violation of our Terms of Use.

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support.

Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period.

Unless otherwise required by law, you will continue to have access to the service until the end of your paid subscription period.

Billing Disputes

If you believe you have been billed incorrectly, please contact our support team as soon as possible.

We recommend contacting ApexTV1 before initiating a chargeback through your financial institution so that we can investigate and resolve the issue promptly.

Fraudulent or abusive chargebacks may result in suspension or termination of your account.

Processing Refunds

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times vary depending on your payment provider, financial institution, or payment processor and may take several business days to appear in your account.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will become effective immediately upon publication on our website unless otherwise stated.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact our customer support using the contact information available on the ApexTV1 website.